Junior Salesforce Consultant

We are currently seeking a Junior Salesforce Consultant to
join our growing start up in London

The Role

We are looking for an enthusiastic, driven, self-starter to join our scale up Salesforce agency. We are certified Salesforce CRM specialists, we build marketing, sales, customer service and analytics solutions for media, retail, fintech and telco businesses. Trigg`s point of difference is our team`s 50+years of in-house experience delivering double-digit growth. Together, we find and deliver the optimum solution to meet our customers immediate and long-term needs.

The life of a consultant is varied and challenging, as a Junior Salesforce Consultant, you will be responsible for gathering business requirements and translating them into technical Salesforce solutions, project and stakeholder management, advising on best practices and delivering on our customer’s objectives. You must be comfortable communicating with stakeholders at all levels, be open, transparent and relentless in evaluating and delivering ROI.

We are a proud member of the Salesforce Talent Alliance, an equal opportunity employer and we value diversity in our environment.

Main duties and responsibilties

  • Facilitate business process discovery workshops, identify goals and objectives, capture, write up and be able to articulate customer requirements
  • Act as an extension of the customers’ team to identify opportunities for process optimisation, process redesign, or development of new processes to reduce cost, improve quality or drive revenue growth
  • Design and deliver advanced top-shelf Salesforce declarative solutions (ie. process builder, flows, workflows, validations, formula fields etc.), be able to export, transform, load data and build complex reports and dashboards
  • Leverage and implement Salesforce best practices and ‘outside the box’ thinking to design and configure innovative solutions that exceed customer expectations
  • Estimate effort and manage the delivery of solutions to customers through the wider delivery teams (ie. dev/qa)
  • Proactively manage inbound requests across multiple Salesforce orgs, define roadmaps, governance, communication and release plans inline with customer needs’
  • Engage, align, support and train various stakeholder groups from executive to business user level throughout the project lifecycle – scoping, development, testing, deployment, go live, aftercare
  • Provide exceptional levels of customer service, retain and identify new opportunities to cultivate accounts
  • Foster and maintain key relationships with customers with a focus on transparency and alignment
  • Share your expertise, mentor and support internal team members
  • Additional duties as assigned

You:

Knowledge and experience required

  • Bachelor’s degree in business or technology field or equivalent; 3+ year’s work experience
  • 2+ years hands-on Salesforce administrator experience required
  • Certified Salesforce administrator certification is beneficial
  • Tech-savvy with hands-on experience in building business cases, requirement gathering, designing and implementing scalable Salesforce Cloud solutions (ie. Sales, Service etc.)
  • Demonstrable understanding of business processes and Salesforce best practices
  • Strong problem solving skills, a logical, analytical thinker, detail and results orientated committed to constant upskilling
  • Proven experience in managing projects and stakeholders at all levels
  • Experienced self-starter who is able to multitask, commit and meet deadlines, and makes things happen in a fast paced environment
  • Advanced Google & Office 365 suite skills; Word, Excel, PowerPoint
  • Media and Retail industry experience is beneficial
  • In-house Salesforce experience is beneficial

Soft Skills required

  • Excellent communication, presentation and receptive listening skills, both verbal and written
  • Able to work independently and as part of a team with a strong level of attention to detail
  • Commercial acumen (able to calculate costs, benefit and ROI)
  • Extremely organised and conscientious
  • Ability to analyse business processes and make recommendations that drive measurable improvements
  • Pro-active and curious to learn, ideate and challenge the status quo
  • Adaptability and resilience – Empathy and Getting Along with Others

Apply now

    First Name *

    Last Name *

    Phone *

    Email *

    Cover Letter


    Upload CV *


    * Required

    Why Trigg?

    Trigg are certified Salesforce CRM platform specialists. We build marketing, sales, customer service and analytics solutions for media, retail and telco enterprises.

    Our point of difference is our team’s 50+ years of in-house experience delivering double-digit growth. Together, with our customers, we find and deliver the optimum solution to meet their immediate and long-term needs.

    We are an equal opportunity employer and value diversity at our environment.

    package

    Competitive package

    Annual bonus and 25 days holiday allowance

    Learning and development program

    Funded personal learning & development program with a pathway to globally recognised Salesforce.com Certification

    Giveback to charities and not for profits

    Through our commitment to the Pledge 1% philanthropic model

    global

    Attend industry leading events

    Hands-on experience working on increasingly challenging and engaging real-world projects with the opportunity to attend industry leading events

    Work hard, play hard!

    Free hot drinks, snacks and monthly team social events including outdoor activities, Christmas and Summer Parties