Salesforce Consultant

The Role

We are currently seeking a Salesforce Consultant to join our growing start-up in London. Trigg are certified Salesforce CRM platform specialists. We build marketing, sales, customer service and analytics solutions for media, retail, fintech and telco enterprises. Trigg`s point of difference is our team`s 50+years of in-house experience delivering double-digit growth, together, we find and deliver the optimum solution to meet our customers immediate and long-term needs.

We are looking to build out the team to service our enterprise-level clients as the business grows in 2020. This hands-on customer-facing role requires significant business process design and optimisation experience, backed by a strong technical background to leverage ‘out of the box’ functionality, and be able to recommend extending the platform/s where appropriate.

You must be comfortable communicating with stakeholders at all levels, be open, transparent and relentless in your quest to deliver value to our customers. The opportunity sounds a candidate with an entrepreneurial drive ready to take the next big step in their career.

We are an equal opportunity employer and value diversity at our environment.

Responsibilities

• Facilitate business process discovery workshops, capture, write up and be able to articulate customer requirements
• Act as an extension of our customers’ team to identify opportunities for process optimisation, redesign, or new processes to reduce cost, improve customer satisfaction or increase revenue
• Prepare customer facing presentations including scope, high level solution design and proposal estimates that align with our customer’s strategy, objectives, timelines and budget
• Leverage Salesforce best practices and ‘outside the box’ thinking to design and configure innovative solutions that exceed customer expectations
• Create and manage a backlog of well-formed user stories and deliver with our technical teams; track and ensure projects are on time, in scope and within cost
• Engage, align, support and train various stakeholder groups from exec to business users throughout the project lifecycle – scoping, development, testing, deployment, go live, aftercare
• Foster and maintain key relationships with partners and peers to foster transparency and alignment
• Provide exceptional levels of customer service, retain and cultivate accounts
• Share your expertise, mentor and support internal team members
• Additional duties as assigned

Requirements

• Bachelor’s degree in business or technology field or equivalent; 3+ year’s work experience
• Certified Salesforce Consultant on the Salesforce Sales, Service, Marketing or Community platform/s
• 2+ years hands-on experience delivering end-end solutions on the Salesforce Platform/s
• 2+ years in-house experience is beneficial
• Strong customer facing skills with excellent presentation, spoken and written communication, and receptive listening skills
• Detail and results oriented self-starter who makes things happen in a fast paced environment
• Strong problem solving skills, a logical, analytical thinker, committed to constant upskilling
• Experience working from start to finish in an agile-led environment with geo-located teams