Your privacy matters. Here’s how we protect it.

1. Who we are

Trigg Digital Ltd is a Salesforce consulting and implementation partner helping organisations connect data, transform customer experiences and operationalise AI.

For the purposes of this policy, “Trigg Digital”, “we”, “us” and “our” refers to Trigg Digital Ltd.

If you have any questions about this Privacy Policy or how we handle personal information, please contact us at hello@triggdigital.com.

2. Information we collect

We may collect and process personal information when you interact with us, use our website, complete a form, register for an event, download content, subscribe to updates or engage with our services.

Information you provide

• Name, job title and organisation.
• Email address, telephone number and business contact details.
• Information submitted through website forms, assessments or enquiries.
• Event registrations, meeting requests and communication preferences.
• Any other information you choose to provide to us.

Information collected automatically

• IP address, browser type, device information and operating system.
• Pages visited, links clicked and website usage information.
• Cookie and analytics data, subject to your cookie preferences.

3. How we use your information

We use personal information for legitimate business purposes, to deliver services, to communicate with you and to improve how we operate.

• To respond to enquiries and provide information you request.
• To manage client, prospect and partner relationships.
• To deliver consulting, implementation, support and advisory services.
• To send relevant marketing communications, newsletters and event invitations where permitted.
• To improve website performance, content and user experience.
• To manage events, webinars, assessments and downloadable resources.
• To comply with legal, regulatory, contractual and security obligations.

4. Legal bases for processing

We only process personal information where we have a lawful basis to do so. Depending on the circumstances, this may include:

• Consent: where you have given clear permission, for example to receive certain marketing communications.
• Contract: where processing is necessary to deliver services or take steps before entering into a contract.
• Legitimate interests: where we have a business interest in communicating with you, improving our services or managing relationships, provided your rights are respected.
• Legal obligation: where we need to comply with applicable laws, regulations or legal requirements.

5. Marketing communications

We may send you relevant updates, event invitations, insights and information about our services where we have a lawful basis to do so.

You can unsubscribe from marketing communications at any time using the unsubscribe link in our emails or by contacting us directly.

We may use marketing automation and CRM platforms, including Salesforce and Salesforce Account Engagement, to manage communications and preferences.

6. Who we share information with

We may share personal information with trusted third-party service providers that help us operate our business, website, systems and marketing activity.

We do not sell personal information.

7. Cookies and analytics

Our website may use cookies and similar technologies to support website functionality, understand usage and improve performance.

You can manage your cookie preferences through your browser settings or any cookie preference tools made available on our website.

For more information, please see our Cookie Policy.

8. International transfers

Some of the service providers we use may process information outside the United Kingdom or European Economic Area.

Where this happens, we take appropriate steps designed to protect personal information in line with applicable data protection laws.

9. How long we keep information

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, deliver services, maintain business records and comply with legal, accounting or regulatory requirements.

Retention periods may vary depending on the type of information, the purpose for which it is used and any legal obligations that apply.

10. How we protect information

We use appropriate technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.

However, no system or method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

11. Your rights

Depending on your location and applicable data protection laws, you may have rights in relation to your personal information, including the right to:

• Access the personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Request deletion of your personal information.
• Restrict or object to certain processing activities.
• Request a copy of your information in a portable format.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with a data protection authority.

To exercise your rights, please contact us at hello@triggdigital.com.

12. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements or how we process personal information.

When we make changes, we will update the “Last updated” date on this page.