Retail
Connect commerce.
Personalise engagement.
Scale with AI.
Connect customer data, commerce, service and retail operations to improve loyalty, reduce friction and accelerate profitable growth.
Omnichannel Retail
eCommerce & Digital
Loyalty & Personalisation
Marketplaces
Retail Media
Why it matters
Unify journeys. Improve loyalty. Drive profitable growth.
Retailers need better visibility across shoppers, products, orders, stores, service journeys and commercial performance. We help connect data, workflows and AI to improve customer experience and operational efficiency.
Increase shopper visibility
Create clearer insight across customer profiles, preferences, transactions, loyalty activity, service history and engagement signals.
Improve customer loyalty
Connect marketing, commerce, service and loyalty journeys to deliver more timely, relevant and personalised experiences.
Streamline retail operations
Simplify order management, fulfilment, returns, service journeys, marketplace workflows and operational handoffs.
Embed AI into operations
Use Agentforce and automation to support shopper service, product discovery, order updates and commercial insight.
What we deliver
Connected retail operations from acquisition to loyalty and growth.
We help retailers connect customer data, commerce workflows, service operations, marketplace models and AI to improve loyalty, efficiency and profitable growth.
Customer & Shopper Intelligence
Unify customer, loyalty, transaction, service and engagement data to create richer profiles and support more personalised retail journeys.
Marketing, Loyalty & Personalisation
Improve segmentation, campaign journeys, loyalty engagement and next-best experiences across digital, store and service channels.
Commerce & Order Management
Connect storefronts, order capture, fulfilment, inventory visibility, returns and service workflows across omnichannel journeys.
Customer Service & Store Operations
Support contact centre, digital self-service and store teams with clearer customer context, faster case handling and connected workflows.
Marketplace & Retail Media Growth
Enable seller onboarding, partner workflows, audience activation and high-margin retail media monetisation from connected first-party data.
AI-Driven Continuous Improvement
Embed AI, automation and operational intelligence across the retail lifecycle to improve efficiency, decision-making and scale.
AI agents
AI agents embedded across the retail lifecycle.
AI agents support retail teams with faster shopper service, smarter product discovery, order visibility and marketplace growth insights.
Shopper Support Agent
Resolve common questions, support returns, guide product discovery and provide teams with relevant customer and order context.
Order Support Agent
Summarise order status, surface delivery updates and guide teams through fulfilment, returns and exception handling.
Loyalty Intelligence Agent
Analyse customer behaviour, preferences and engagement signals to recommend relevant offers, journeys and next-best actions.
Retail Media Agent
Package audience segments, support campaign operations and surface performance insights to improve retail media monetisation.
Looking for pre-built agents, frameworks and reusable assets? Explore our accelerator library and implementation accelerators.
Explore Accelerators & AssetsHow we work
From retail ambition to measurable customer and commercial outcomes.
We combine strategy, Salesforce expertise and delivery experience to help retail teams move quickly, securely and sustainably.
01
Evaluate
Review your customer journeys, data foundations, commerce workflows, service operations, marketplace model and retail media opportunities.
02
Design
Define the right Salesforce architecture, data model, automation approach and measurable business outcomes.
03
Activate
Implement, iterate, enable internal teams and measure outcomes through continuous optimisation and adoption.
Specialist practice
Unlock retail media growth.
Turn first-party customer, commerce and loyalty data into high-margin media revenue. Through mediaNXT, we combine strategy, AdTech and Salesforce expertise to help retailers launch, scale and optimise retail media networks.
Related Solutions
Explore connected retail capabilities.
Relevant services and solutions to help retailers connect data, improve experiences and scale with AI.
Frequently Asked Questions
Common retail questions.
How can retailers improve customer experience?
Trigg Digital helps retailers connect customer, commerce, marketplace, loyalty and service data to deliver more personalised experiences, reduce operational friction and drive profitable growth.
How can retailers adopt AI?
Trigg Digital helps retailers identify, prioritise and implement AI use cases across customer service, commerce, loyalty, retail media and operational processes to improve efficiency and customer outcomes.
How can retailers launch and grow retail media?
Trigg Digital helps retailers define retail media strategy, implement the supporting technology, activate advertising products and optimise performance to unlock new revenue streams and maximise network value.
How can retailers grow marketplace revenue?
Trigg Digital helps retailers design, launch and optimise marketplace strategies by connecting sellers, customers and operational processes to unlock new sources of revenue and growth.
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