Meet Echo — customer service agent
Every channel, every message. Answered before your team steps in.
Echo meets people on web, app, WhatsApp, email and voice — understands the issue, takes the action and closes the loop, escalating to your team only when it should.
< 30 sec
average first response — any channel, any hour
70%
of routine cases resolved end-to-end, no human needed
24/7
always on — web, app, WhatsApp, email & voice
Live walkthrough
See the agent take a customer from first message to resolved case
Watch the workflow play out in under 120 seconds.
Echo — customer service agent WhatsApp
Typical resolution: 0 / 48 hrs
Echo: 0.0 / 120s
CRM — live case
New
Verified
Actioned
Resolved
How it works
Five steps, one agent
The agent doesn’t just answer — it understands, verifies, resolves and hands over cleanly, on whichever channel the customer chose.
Greet
Picks up the conversation instantly on web, app, WhatsApp, email or voice — wherever the customer chose.
Listen
Works out what the customer needs and how they feel, straight from natural language.
Verify
Identifies the customer and pulls their account, orders and history into view.
Resolve
Takes the action: answers, updates records, processes the request or makes it right.
Escalate
Hand over to a human with full context when it should, and confirms the outcome back to the customer.
Client Outcomes
Same agent shell. Different channel, different playbook.
One reusable service workflow, adapted to different industries, channels and systems of record.
Retail & Marketplace
ChannelsWhatsApp, web chat, email
Typical queryOrders, delivery & returns
Resolves withOrder system + returns policy
OutcomeInstant refund / replacement, case closed
Utilities & Energy
ChannelsApp, voice, web
Typical queryBills, meter reads, outages
Resolves withAccount + tariff data
OutcomeBill explained, payment plan set up
Financial Services
ChannelsApp, secure chat, email
Typical queryCards, payments, disputes
Resolves withID check + transaction data
OutcomeCard frozen, dispute raised, verified
Travel & Hospitality
ChannelsWhatsApp, web, SMS
Typical queryBookings, changes, disruption
Resolves withBooking + live availability
OutcomeRebooked, confirmation sent
How we work
A focused model built around clarity and action.
We assess your current state, define priorities and create a practical roadmap for execution — from first conversation to a live agent in production.
01
Evaluate
Assess business priorities, data readiness, use cases, risks and expected outcomes.
02
Design
Define the workflow, data, integration and governance model needed to move from idea to execution.
03
Activate
Build, test and launch focused AI capabilities, then measure adoption, performance and business impact.
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