Salesforce Media Cloud & Agentforce Media Consulting

Why it matters

Modern media businesses need connected operations.

Retailers, publishers and media owners need greater visibility across advertising sales, inventory and operations. Many still rely on disconnected systems, manual workflows and fragmented reporting.

Improve media sales

Create a single view of advertisers, agencies, opportunities, proposals and advertising revenue.

Increase operational efficiency

Reduce manual processes across inventory, booking, trafficking, delivery and reporting.

Grow monetisation

Connect audiences, inventory and commercial operations to unlock flexible revenue models.

Embed AI into media

Use Agentforce to support reporting, forecasting, campaign operations and commercial workflows.

What we deliver

Media Cloud capability built around commercial outcomes.

We design and deliver practical Salesforce solutions that improve media sales, subscriber engagement, operational visibility and revenue performance.

Connected Media Platform

Connect advertisers, agencies, inventory, audiences, products, subscriptions and revenue operations in one platform.

Advertising Sales Management

Manage advertisers, agencies, opportunities, renewals and commercial relationships from a single platform.

Revenue Operations

Connect opportunity management, order management, campaign delivery, billing and revenue recognition.

Audience & Subscriber Strategy

Connect first-party data, audience segmentation, subscriber lifecycle management and activation.

Media CPQ & Packaging

Create rate cards, sponsorships, advertising packages and proposals with greater speed and consistency.

Flexible Monetisation Models

Support advertising, subscriptions, memberships, sponsorships, retail media and hybrid revenue models.

AI agents

AI agents embedded across the
media lifecycle.

AI agents support media teams with faster proposals, better reporting, smarter forecasting and clearer campaign performance insight.

Media Sales Agent

Assist account teams with proposals, opportunities, advertiser engagement and next-best actions.

Reporting Agent

Generate campaign, advertiser and commercial performance summaries from trusted data.

Inventory Agent

Monitor availability, utilisation, pacing and inventory opportunities across media channels.

Performance Agent

Surface campaign insights, pacing risks, optimisation opportunities and performance recommendations.

Explore additional Agentforce accelerators, reusable frameworks and implementation assets designed to help media teams move faster.

Explore Accelerators & Assets

How we work

From media strategy to
measurable growth.

We combine media expertise, Salesforce capability and delivery experience to help teams modernise quickly and sustainably.

Evaluate

Review your media operations, platforms, reporting, commercial objectives and operating model.

Design

Define the right Salesforce architecture, workflows, data strategy and success measures.

Activate

Implement Media Cloud, Agentforce and operational improvements that support measurable outcomes.

Frequently Asked Questions

Common Media Cloud questions.

How can Agentforce Media improve customer experience?

Trigg Digital helps media companies connect subscriber profiles, billing details and engagement history within Agentforce Media. This enables your teams to deliver highly personalised viewer experiences, handle enquiries across digital channels instantly and boost overall subscriber satisfaction.

How can media organisations improve operational efficiency?

We help streamline complex media operations, including subscription lifecycle management, ad campaign approvals, billing dispute resolutions and digital asset tracking, reducing manual overhead and boosting operational agility.

How can media companies use data more effectively?

Trigg Digital unifies siloed first-party data, consumer interactions and advertising performance metrics. This unified view gives you deep, real-time analytics to accurately track campaign performance, predict churn risks and build granular audience segments.

How can media organisations adopt AI safely?

We help media and broadcasting firms implement autonomous AI agents to manage volume tier-one subscriber requests, automate ad placement tracking, auto-generate promotional copy and assist live agents with next-best-action engagement strategies.

Plan. Sell. Activate.Measure. Monetise.Operationalise AI.