Experience Cloud
Create connected portals.
Serve customers faster.
Scale digital experiences.
Build secure customer, partner and employee portals that improve access, engagement and self-service through Salesforce Experience Cloud.
Customer Portals
Partner Portals
Employee Experiences
Digital Experience
Why it matters
Modern experiences need connected
data, systems and journeys.
Customers, partners and employees expect simple, personalised and secure digital experiences. We help connect the systems, data and workflows that make those journeys faster, smarter and easier to manage.
Improve customer experience
Give customers and partners faster access to information, knowledge, cases and services.
Reduce operational effort
Automate common requests, reduce manual handoffs and free teams to focus on higher-value work.
Connect your ecosystem
Bring CRM, data, content, workflows and integrations together in one branded digital experience.
Embed AI into service
Use Agentforce to support answers, case deflection, lead capture and guided customer journeys.
What we deliver
Experience Cloud capability built
around real journeys.
We design and deliver practical Salesforce portals and digital experiences that improve engagement, increase visibility and make it easier for people to get things done.
Customer Portals
Give customers secure access to cases, knowledge, documents, orders, requests and account information.
Partner Portals
Support onboarding, deal registration, collaboration, enablement, performance visibility and partner engagement.
Employee Experiences
Reduce service demand with guided journeys, knowledge, automation and intelligent request handling.
Branded Digital Experiences
Create intuitive, on-brand experiences that feel simple for users and scalable for your teams.
Data & Integration
Connect Experience Cloud with Salesforce data, external systems, content, identity and workflow automation.
Governance & Security
Design role-based access, permissions, sharing models and scalable governance from the start.
AI agents
AI agents supporting every
digital journey.
AI agents help customers, partners and teams find answers, complete tasks and move through journeys faster.
Onboarding Agent
Guide customers or partners through forms, document collection, next steps and approvals.
Service Agent
Answer common questions, guide users to knowledge and support case deflection.
Partner Agent
Support partner questions, opportunity updates, enablement content and guided collaboration.
Experience Agent
Help users navigate portals, surface relevant content and complete common digital journeys.
Explore reusable frameworks and implementation assets designed to help digital experience teams move faster.
Explore Accelerators & AssetsHow we work
From experience strategy to
measurable adoption.
We combine Salesforce expertise, user-centred design and delivery experience to help teams launch experiences that are useful, scalable and easy to manage.
01
Evaluate
Review your audiences, journeys, systems, service model, data, content and business objectives.
02
Design
Define the right portal architecture, UX, access model, integrations, workflows and success measures.
03
Activate
Implement Experience Cloud, automation and AI capabilities that support measurable outcomes.
Related Solutions
Explore connected digital experience capabilities.
Discover how Experience Cloud powers broader business solutions to help you deploy branded portals, scale self-service and seamlessly engage customers and partners.
CX
Customer Experience
Improve digital portal experiences, self-service engagement and satisfaction.
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AI
AI, Agents & Automation
Automate portal self-service, content curation and user onboarding.
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DA
Data, Analytics & Integration
Unify CRM, account profile and external system data securely in one portal.
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RO
Revenue Operations & Growth
Accelerate channel sales, partner enablement and indirect revenue growth.
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Frequently Asked Questions
Common Experience Cloud questions.
How can Experience Cloud improve customer experience?
Trigg Digital helps organisations build highly customised digital portals, help centres and forums within Experience Cloud to provide frictionless self-service, deeper digital engagement and modern, branded user journeys.
How can Experience Cloud improve operational efficiency?
Trigg Digital helps streamline partner onboarding, registration workflows, automated case deflection and content delivery to drastically reduce administrative overhead and case management pressure on internal teams.
How can teams use data more effectively within Experience Cloud?
Trigg Digital helps safely expose, manage and unify Salesforce CRM metrics, order records and user data to give your customers or partners a single, secured, real-time dashboard view of their relationship with your business.
How can organisations adopt AI within Experience Cloud portals?
Trigg Digital helps implement AI-powered semantic search, conversational AI agents for portal visitors and tailored content recommendation engines to elevate self-service capabilities and keep users highly engaged.
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