Salesforce Platforms & Ecosystem
Maximise Salesforce.
Connect your ecosystem.
We help B2B and B2C organisations connect data, transform customer experiences and enable AI-ready operations.
Client-side + Consultancy Experience
Salesforce Summit Partner
UK-Led Global Delivery
Where we help
Salesforce consulting built around business outcomes.
We support strategy, implementation, optimisation and managed services across the Salesforce platform, with a focus on connected data, adoption and measurable commercial impact.
Sales Performance
Improve pipeline visibility, forecasting, sales productivity and account growth through better process, data and automation.
Revenue Operations
Modernise quoting, pricing, contracts, billing and revenue operations with scalable quote-to-cash processes.
Customer Engagement
Create connected journeys, personalised communications and measurable engagement across customer touchpoints.
Customer Service
Deliver connected support experiences with smarter case management, knowledge, automation and customer service workflows.
Connected Experiences
Build customer, partner and employee portals that connect people, processes and information in one place.
Data, Analytics & AI
Unify customer and operational data, then activate insights, AI agents and workflows that help teams execute faster.
Why it matters
More than a CRM.
Salesforce should be more than a CRM. It should connect data, automate processes and help teams execute more effectively.
Connected data
Bring customer, commercial and operational data together to improve decision-making.
Intelligent automation
Reduce manual effort and help teams move from process friction to execution.
Better experiences
Create more consistent journeys across sales, service, marketing and partner channels.
Scalable growth
Build platforms that can support new products, operating models and AI-enabled workflows.
Platforms & Ecosystem
Salesforce at the centre.
Connected to the wider ecosystem.
We combine Salesforce expertise with deep experience across data, AI, commerce, collaboration and integration platforms.
Customer Engagement
Sales Cloud
Service Cloud
Marketing Cloud
Experience Cloud
Revenue Cloud
Media Cloud
Field Service
Slack
...
Data, Analytics & AI
Data 360
Agentforce
Tableau
CRM Analytics
MuleSoft
Informatica
Anthropic
OpenAI
Google
...
Connected Systems
Documill
DocuSign
Natterbox
Glyphic
Databricks
Snowflake
Google Ad Manager
Criteo
Xero
SAP
Sage
AWS
...
How we work
Practical transformation, built from first-hand experience.
We bring together consultancy, client-side and platform expertise to help organisations move from strategy to delivery without losing sight of commercial outcomes.
Outcome-led
We start with the business result, then shape the platform, process and data model around it.
AI-ready
We help organisations prepare their data, workflows and governance for Agentforce and AI-enabled operations.
Commercially grounded
Our team understands the realities of sales, service, marketing, media, marketplaces and customer growth.
Client outcomes
Trusted by organisations modernising data, CRM and customer operations.
We help ambitious teams improve how they connect with customers, operate commercially and scale with technology.
Retail & Marketplace
Enterprise Scale
Supporting data, CRM and analytics transformation across a major international retail group.
Marketplace
Process Agility
Helping modernise sales, service and revenue operations through a connected Salesforce platform.
Retail Media
Monetisation
Supporting operational efficiency and media growth through Salesforce, automation and connected workflows.
Accelerators & Assets
Move faster with proven frameworks and reusable IP.
Explore proven frameworks, accelerators and AI-powered assets.
Explore Accelerators
Frequently Asked Questions
Common Salesforce platform and ecosystem questions.
What is the Salesforce ecosystem?
The Salesforce ecosystem includes Salesforce products, partner applications, integrations, AI capabilities, implementation partners and technology platforms that work together to support customer, employee and business experiences.
How do I know which Salesforce products I need?
The right Salesforce products depend on your business objectives, users, processes and technology landscape. Many organisations start with Sales Cloud or Service Cloud before expanding into Data Cloud, Agentforce, Experience Cloud, Tableau, MuleSoft or industry-specific solutions.
What is the difference between Salesforce Data Cloud and CRM?
Salesforce CRM helps manage customer interactions, relationships and business processes. Data Cloud connects and unifies data from multiple systems, creating a trusted foundation for analytics, personalisation and AI.
What is Agentforce?
Agentforce enables organisations to deploy AI agents that can answer questions, complete tasks, automate workflows and support employees and customers across Salesforce applications.
Do I need MuleSoft to integrate Salesforce?
Not always. Salesforce offers several integration options. MuleSoft is often recommended when organisations need enterprise-scale integration across multiple systems, applications and data sources.
Can Trigg Digital help select and implement the right Salesforce products?
Yes. Trigg Digital helps organisations assess requirements, define platform roadmaps, select appropriate Salesforce capabilities and deliver successful implementations, optimisation programmes and managed services.
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