Unlocking AI for Enhanced Customer Service Operations
Trigg and Salesforce are hosting a webinar where we reveal insights into how pre-built Generative AI features included in Salesforce Service Cloud can be deployed across your service operations, from enhancing self-service experiences on your website’s help page, to boosting agent productivity in your contact centre with pre-built tools available today.
What we will cover:
- Prebuilt AI ‘Actions’: Ready to be deployed in your Salesforce Service Cloud org (no code!)
- Conversational AI example: Pre-purchase/post-service interaction
- Generative Search: Connecting to knowledge in and outside of Salesforce
- Conversation catch-up: Generative Summary of an interaction passed to an Agent
- Reply recommendations: Using Generative AI for your Agents
- Post-Call Efficiency: Saving time using Generative call wrap up
We will provide actionable strategies to successfully implement AI into your Service Cloud implementation and transform your Customer Service experiences.
Secure your spot in a journey to see the potential of Salesforce Einstein AI for Service excellence.
Wednesday 29th May 2024 at 11am (60 mins inc. Q&A)
