Insights

Articles by Mark Hartnady

A seasoned Chief Technology Officer and Salesforce Technical Architect with over 20 years of experience specialising in Enterprise Data Modelling, Salesforce Platform, Large Data Architectures, AI, and Integration.

Partnership announcement: the Trigg Digital and Claude logos side by side on a dark navy background, with the headline "Trigg Digital is now an Anthropic Partner" and a Claude Partner Network badge.

NEWS

July 13, 2026 • 5 min read

Trigg Digital Becomes an Anthropic Partner

Helping organisations turn Claude-powered AI opportunities into live, managed capability across CRM, ERP, HRIS and wider enterprise systems.

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Abstract AI network showing team conversations flowing into a shared digital hub, representing a second brain that remembers context and connects work across systems.

AI, AGENTS & AUTOMATION

June 29, 2026 • 9 min read

Your Team’s Second Brain Now Lives in Slack

Slackbot and Claude Tag turn the channel your team already works in into a teammate that remembers context and acts on it.

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TECHNOLOGY

June 13, 2026 • 7 min read

The Salesforce UI is No Longer the Centre of the Experience

Salesforce Headless 360 changes how companies think about CRM, data and customer experience. Instead of forcing every interaction through a traditional Salesforce interface, it enables businesses to surface Salesforce data, workflows and...

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TECHNOLOGY

June 11, 2026 • 4 min read

Why Fast Delivery Means Nothing Without Safe Delivery

Features are built. Projects are delivered. Yet releases still create delays, outages and operational risk. Discover why the real challenge isn't building technology—it's releasing it.

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