AI, Agents & Automation Archives

Three blue and aqua light pathways converge across a dark glass boardroom table, representing trusted data, governed execution and measurable AI business outcomes.

AI, AGENTS &AMP; AUTOMATION

July 20, 2026 • 8 min read • Dejon Yeoman

Beyond the Model: Turning Salesforce AI into Business Value

AI investment is coming under greater scrutiny. We explore how Claude, Salesforce and a disciplined delivery approach can turn AI capability into measurable business value.

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Abstract illustration of an agentic AI operating model — AI agent nodes orchestrated above a governance platform.

AI, AGENTS &AMP; AUTOMATION

July 15, 2026 • 13 min read • Mark Hartnady

Building an Agentic AI Operating Model: Where to Start, What to Build, and Why Most Organisations Get It Wrong

The organisations winning with AI aren't the ones running the most pilots — they're the ones that built the infrastructure to scale them.

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Partnership announcement: the Trigg Digital and Claude logos side by side on a dark navy background, with the headline "Trigg Digital is now an Anthropic Partner" and a Claude Partner Network badge.

NEWS

July 13, 2026 • 5 min read • Mark Hartnady

Trigg Digital Becomes an Anthropic Partner

Helping organisations turn Claude-powered AI opportunities into live, managed capability across CRM, ERP, HRIS and wider enterprise systems.

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Abstract AI network showing team conversations flowing into a shared digital hub, representing a second brain that remembers context and connects work across systems.

AI, AGENTS &AMP; AUTOMATION

June 29, 2026 • 9 min read • Mark Hartnady

Your Team’s Second Brain Now Lives in Slack

Slackbot and Claude Tag turn the channel your team already works in into a teammate that remembers context and acts on it.

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Trigg Digital's three AI agent accelerators: Volt for pipeline generation, Echo for customer engagement and Pulse for marketing intelligence

AI, AGENTS &AMP; AUTOMATION

June 24, 2026 • 12 min read • Steve Paul

Meet Volt, Echo, Pulse & Lumen: AI Accelerators for Sales, Service, Marketing & Analytics

A practical look at how focused AI agents can turn sales, service, marketing and analytics use cases into measurable business value.

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Illustration showing an AI delivery journey from an initial use case through design, deployment, measurement and fine tuning, leading to a live AI agent with outcome signals for resolution, productivity, customer experience, accuracy and commercial impact.

AI, AGENTS &AMP; AUTOMATION

June 22, 2026 • 8 min read • Chris Smith

Agentic Delivery: From AI Use Case to Live Agent

How to move from AI use case to live agent with focused delivery, measurable outcomes, controlled releases and continuous improvement.

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CUSTOMER EXPERIENCE

June 15, 2026 • 5 min read • Dejon Yeoman

Service Transformation for the Agentic Enterprise

Customer service is evolving from human-led operations to AI-powered service models. Discover how organisations can reduce cost to serve, improve customer experiences and prepare for the agentic future.

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AI ROI Calculator dashboard showing estimated time savings, productivity value, AI opportunities and recommended next steps for business leaders.

AI, AGENTS &AMP; AUTOMATION

June 14, 2026 • 4 min read • Steve Paul

Introducing the Trigg Digital AI ROI Calculator

AI investment needs more than excitement. Our AI ROI Calculator helps organisations estimate potential time savings, productivity value and next steps, turning AI ambition into measurable business value.

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AI, AGENTS &AMP; AUTOMATION

June 14, 2026 • 31 min read • Steve Paul

AI ROI Calculator

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TECHNOLOGY

June 13, 2026 • 7 min read • Mark Hartnady

The Salesforce UI is No Longer the Centre of the Experience

Salesforce Headless 360 changes how companies think about CRM, data and customer experience. Instead of forcing every interaction through a traditional Salesforce interface, it enables businesses to surface Salesforce data, workflows and...

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