Insights • Category

AI, Agents & Automation

Explore Trigg Digital insights, perspectives and thought leadership across CRM, data, AI, automation and operational transformation.

CUSTOMER EXPERIENCE

June 15, 2026 • 5 min read • Dejon Yeoman

Service Transformation for the Agentic Enterprise

Customer service is evolving from human-led operations to AI-powered service models. Discover how organisations can reduce cost to serve, improve customer experiences and prepare for the agentic future.

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AI ROI Calculator dashboard showing estimated time savings, productivity value, AI opportunities and recommended next steps for business leaders.

AI, AGENTS &AMP; AUTOMATION

June 14, 2026 • 4 min read • Steve Paul

Introducing the Trigg Digital AI ROI Calculator

AI investment needs more than excitement. Our AI ROI Calculator helps organisations estimate potential time savings, productivity value and next steps, turning AI ambition into measurable business value.

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AI, AGENTS &AMP; AUTOMATION

June 14, 2026 • 32 min read • Steve Paul

AI ROI Calculator

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TECHNOLOGY

June 13, 2026 • 7 min read • Mark Hartnady

The Salesforce UI is No Longer the Centre of the Experience

Salesforce Headless 360 signals a major shift in how organisations interact with Salesforce, AI agents and enterprise software. Here’s what it means for companies preparing for an agent-enabled future.

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AI, AGENTS &AMP; AUTOMATION

June 10, 2026 • 34 min read • Mark Hartnady