Lit Fibre Partners with Trigg Digital to Transform Customer Service with Salesforce Agentforce

We’re proud to announce that we have joined forces with Lit Fibre, one of the UK’s fastest-growing full-fibre broadband providers, delivering ultra-reliable and lightning-fast internet to homes and businesses, to maximise operational efficiency and empower their customer service agents with Salesforce Agentforce! 🎉

Our partnership is focused on three key pillars:

😊 Improving the customer renewal experience
📦 Streamlining order management for faster and more efficient turnaround times
🌟 Empowering employees to achieve service excellence

As a Salesforce Summit Partner, Trigg Digital brings deep experience in customer service transformation, agent enablement, and operational optimisation. For Lit Fibre, we will deliver:

• Strategic design of Agentforce-led service journeys
• Scalable service and operational architecture
• Adoption-focused implementation that drives real business outcomes

The result is not just a system deployment, but a platform that evolves with the business.

Tom Williams, CEO of Lit Fibre, shared: “Our partnership with Trigg and the implementation of Salesforce’s Agentforce is a game-changer for our business. It allows us to elevate our customer experience by empowering customer service agents while improving operational efficiency. Together, we’re setting the stage for sustainable growth.”